Resume

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Allison Christiansen
allison+resume@achristiansen.com | 315‐775‐8290

Experience

Web Developer ‐ Timeless Frames (Watertown, NY) ‐ April 2010‐December 2011, April 2013‐Present

  • Worked consistently with other internal teams (especially marketing and customer care) and outside consultants to ensure a successful customer experience
  • Configured new Apache web server on Linux Virtual Machines running on a Windows Server 2012 R2 Hyper‐V Hypervisor, mitigating multiple security vulnerabilities
  • Coordinated with my supervisor and other stakeholders to achieve funding and buy‐in to initiate projects and to ensure they were on schedule and adhered to the specifications provided
  • Discovered a security vulnerability, then developed and engineered a plan to mitigate the vulnerability by overhauling the web server, which prevented the disruption of credit card payments on the company’s website
  • Demonstrated the ability to reverse engineer undocumented code, to allow future changes to custom solutions
  • Brought the web site security rating from an F to A+ on Qualys SSL Labs
  • Integrated social networking (primarily Facebook), which improved customer engagement
  • Built on previous experience and skills to learn a new Content Management System (Drupal) and adapt to the company’s workflows

Electronics Sales Associate/Cashier ‐ Navy Exchange (Naples, Italy) ‐ August 2012‐December 2012

  • Maintained a thorough understanding of computers and other electronic merchandise and was able to educate customers in selecting the best product to meet their needs
  • Participated in initial and continued product training to better help management and customers, indicating an ability to learn new technology
  • Recognized for excellent customer service skills and technical aptitude, leading to management’s recommendation and selection for a promotion to the position of Electronics Sales Associate
  • Assisted customers during the checkout process and provided customers with information regarding product warranties and electronic products

Premier Customer Support Representative ‐ Stream Global Services (Watertown, NY) ‐ February 2010‐April 2010

  • Provided technical support for Salesforce, a Customer Relationship Management system
  • Earned the required "Salesforce Certified Administrator" certification with the first test attempt, whereas it was typical for it to take multiple attempts
  • Communicated effectively with customers via email and telephone for the purpose of routine setup and troubleshooting of products and services
  • Conducted research through the company’s knowledge base and outside resources to ensure the customer’s technical problems were solved in an efficient and timely manner
  • Effectively transferred and assigned various customer requests to the suitable party or department as necessary and maintained a case load

Programmer ‐ Medical Mavericks (Rochester, NY) ‐ May 2009‐February 2010

  • Collaborated with team members to validate systems and testing for functional requirements
  • Made improvements to client‐based applications, both on‐site and remote, using C#, ASP.NET, and SQL Server Exercised extreme attention to detail and enforced access control permissions in a hospital environment where accuracy and privacy was of the utmost importance
  • Frequently adapted to minimal requirement definition or changes in requirements by discussing with stakeholders and developing a plan to both achieve the customer’s goals, as well as meet the established timelines for the project
  • Acted as a subject matter expert, formulating multiple courses of action and communicating them to the stakeholders, allowing for the selection of the plan that most closely aligns with the business goals

Education

Rochester Institute of Technology, Rochester, NY

Bachelor of Science with Honors ‐ Information Technology (May 2008)
Dean's List: Fall 05‐06, Winter 05‐06, Spring 05‐06, Winter 06‐07, Spring 06‐07, Winter 07‐08

Skills

  • Customer Service: troubleshooting, ticketing systems, professional demeanor
  • Software: Microsoft Office (Word, Excel, Access, Outlook, Visio, OneNote, PowerPoint, OneDrive, Skype), Adobe Photoshop, Adobe Acrobat Pro, Google Apps, Apache Server, Microsoft Visual Studio, Tortoise SVN (Subversion), GitHub, Netbeans
  • Operating Systems: Windows 7/8/10, Windows Server 2012/R2, Linux (Redhat, Ubuntu, SUSE), macOS, Microsoft Hyper‐V, Android
  • Hardware: Printers, Scanners
  • Programming Languages: C#, ASP.NET, PHP, (X)HTML/HTML5, CSS, JavaScript, AJAX, jQuery
  • Database: MySQL, Microsoft SQL Server
  • CMS: Drupal, WordPress
  • Certifications: Salesforce (Certified Administrator)
  • Networking: TCP/IP, OSI model

Volunteer Positions

Tech Team member – New Life Christian Church (Watertown, NY) – November 2014 – Present

  • Operate macOS computer to display on screen lyrics during a live service
  • Develop and maintain multiple WordPress websites for the church and affiliated organizations
  • Received Volunteer of the Year Award (2016)

IT Director/Web Developer – Voice of Compassion of the Children of Haiti (Watertown, NY) – February 2017 – Present

  • Attend board meetings to coordinate the organization’s ongoing efforts
  • Develop and maintain organization’s website
  • Visited the orphanage in Haiti to provide social/emotion support and supply food

Center Representative – USO (Fort Drum, NY) – September 2011 – November 2016

  • Performed office duties including answering phones and sending and receiving faxes for visitors and staff
  • Provided a welcoming experience to visitors by greeting them and showing the center’s amenities
  • Referred visitors to other agencies or resources as necessary