Communication skills

Communication skills are abilities you use when giving and receiving different kinds of information.

Types:

1. Verbal: spoken language
2. Nonverbal: body language, facial expressions and tone
3. Written: written language, symbols and numbers
4. Visual: photography, art, drawings, sketches, charts and graphs

Skills:

1. Active listening
2. Using the right communication method (emails, letters, phone calls, in-person meetings or instant messages)
3. Friendliness (honesty and kindness)
4. Confidence
5. Sharing feedback (take notes)
6. Volume and tone
7. Empathy
8. Respect
9. Nonverbal cues
10. Responsiveness