Premier Customer Support Representative
36
Wage
$10.00 - $10.00 / hour
Date Range
-
- Provided technical support for Salesforce, a Customer Relationship Management system
- Earned the required "Salesforce Certified Administrator" certification with the first test attempt, whereas it was typical for it to take multiple attempts
- Communicated effectively with customers via email and telephone for the purpose of routine setup and troubleshooting of products and services
- Conducted research through the company’s knowledge base and outside resources to ensure the customer’s technical problems were solved in an efficient and timely manner
- Effectively transferred and assigned various customer requests to the suitable party or department as necessary and maintained a case load