Customer Service | Allison M. Christiansen

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Customer service is the assistance and advice provided by a company to those people who buy or use its products or services.

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Premier Customer Support Representative ‐ Stream Global Services (Watertown, NY) ‐ February 2010‐April 2010

Read more about Premier Customer Support Representative ‐ Stream Global Services (Watertown, NY) ‐ February 2010‐April 2010

Provided technical support for Salesforce, a Customer Relationship Management system
Earned the "Salesforce Certified Administrator" certificate

Center Representative – USO (Fort Drum, NY) – September 2011 – November 2016

Read more about Center Representative – USO (Fort Drum, NY) – September 2011 – November 2016

Worked at front desk assisting patrons with equipment sign out, checking IDs, answering phones, etc

Electronics Sales Associate/Cashier ‐ Navy Exchange (Naples, Italy) ‐ August 2012‐December 2012

Read more about Electronics Sales Associate/Cashier ‐ Navy Exchange (Naples, Italy) ‐ August 2012‐December 2012

Assisted customers during the checkout process and provided customers with information regarding product warranties and electronic products
Was promoted to Sales Associate after a month

IT Specialist - City of Watertown (Watertown, NY) - October 2019-December 2020

Read more about IT Specialist - City of Watertown (Watertown, NY) - October 2019-December 2020

Provided end-user support for applications and systems
Created documentation for processes, configuration, and troubleshooting
Coordinated with vendors to troubleshoot systems

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